Website Manangement & Support

Keep Your Website Running

Smoothly

Your website is not just a one-time project; it’s an ongoing investment that needs regular care and attention. But managing a website can be daunting and overwhelming, especially when you have other aspects of your business to focus on. That’s where we come in.

We take care of everything related to your website, from updates and changes to security and troubleshooting. Whether you need to add new content, fix a bug, or improve your site speed, we’ve got you covered. We also monitor your site performance, backup your data, and protect your site from hackers and malware. We ensure that your site stays current, secure, and optimized for peak performance, while you focus on your business.

Our key features:

No Lock-In Contracts

Stay Because You Want To: Unlike others, our care plans have no contracts or exit fees. We want you to stay because you’re happy with us.

Dedicated Support

Get Help When You Need It: Our team is on hand ready to assist with your website changes, design, and development.

 

 

Proactive Protection

With security monitoring and daily backups, your website’s safety is our priority. Focus on growth, knowing that your data is safeguarded.

Strategic Insights

Know Your Online Performance: Get an edge with monthly reports showing how your website is doing. Learn valuable things to improve your future strategies.

Additional Services

More Than Just Maintenance: Your care plan opens doors to extra services like SEO, Content Marketing, Facebook Ads, Google Ads, Email marketing, and more.

Peace Of Mind

We don’t disappear once the project is done. Our support is an ongoing partnership, offering you peace of mind knowing that your website is taken care of.

Website Management & Support

Packages

All plans include over $1,000 worth of premium WordPress plugins

Plugins extend the capabilities of WordPress so your website performs its best and has additional functionality.

We manage the licenses for these plugins so you don’t have to worry about renewals or extra fees – it’s all included.

Why Choose Digital Ignition For Your

Website Needs

Expertise in Small Business

We understand small business, we are one ourselves! So we know exactly what is required to create digital strategies and solutions that truly capture your brand, engage your target audience, and drive business growth.

Comprehensive Solutions

We offer a complete range of website services, not just design & development. We also host, maintain, and manage you website too. Ensuring an up to date website so you can focus on what you do best – running your business.

Personalized Service

We value the importance of personalized service and we know that every business is unique, which is why we take the time to get to know your business and what makes it different, so we can deliver a result that accurately reflects who you are.

FAQ’s

You’ve got questions – We’ve got answers!

Here is a list of common questions and answers to help you on your way!

Does the time carry over if I don’t use it within a month?

Just like a gym membership, the time in your plan is there for you to use. It doesn’t roll over to the next month, but don’t worry, we’re pretty flexible and are always here to help whenever you need us.

My website wasn't built by Digital Ignition, can I still be on a client plan?

Absolutely! We’re ready to work with almost any website. Contact us for a free site evaluation. We’re excited to collaborate with you!

What's included in the dedicated support time?

We’re flexible and there are no strict limits. Most common tasks include small design changes, text updates, and content adjustments. New features and pages might have additional costs.

Can you assist with website content updates and additions?

Absolutely, we can help with content updates, additions, and revisions. Just send us the content, and we’ll ensure it’s added or updated promptly.

What if I need more hours than my plan includes?

Every project is unique and will be assessed differently, but if your needs go well beyond your plan, we’ll give you a quote for the extra work. Once we’ve agreed on the quote, we’ll start working on it.

Can you help with website performance optimization?

Yes, we offer performance optimization in our Optimise and Grow plans to enhance your website’s speed and overall performance. This includes optimizing images, code, and other elements to provide a better user experience.

Do you provide website analytics and performance reports?

Yes, we provide regular website analytics and performance reports in our Optimise and Grow packages. These reports offer insights into your website’s traffic, user behaviour, and performance metrics, helping you make informed decisions.

What security measures do you have in place to protect my website?

We utlise various different security measures, including regular security scans, firewall protection, and malware monitoring, to safeguard your website from threats and vulnerabilities.

What if my website goes down or gets hacked?

We’ve got it covered – that’s exactly why we have these plans. We usually spot and fix issues before you even notice. While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out to get you back up and running as fast as possible, including restoration of your site thanks to our regular back-ups.

How do I communicate with Digital Ignition?

Email or Phone is the fastest way to reach us. If you prefer face-to-face chats, we love Zoom sessions. We can even screen-share and run through training together.

Can I cancel anytime?

Absolutely! We want you to stick around only if you’re benefiting. If you decide to cancel, just get in touch with your account manager. You’re welcome to come back anytime.